FAQ’s

  1. Can I take my surfboard on the boat and bus?
    Answer: Yes. Please refer to our surfboard policy.
  2. Do you have car seats on the buses?
    Answer: A limited amount of car seats can be provided upon advance request. This is payable direct to inland tour bus, $18 one way.
  3. Does the Malolo Cat bus transfer guests from Nadi Airport / Denarau return?
    Answer: Yes. Bus transfer connect all boat arrival and departures. Please refer to our bus connection schedule.
  4. How long does the boat transfer take?
    Answer: Approximately 50 minutes to Plantation and an additional 10 minutes to Musket Cove. These are estimated times dependant on the sea conditions.
  5. What are my options if I miss the Malolo Cat transfer?
    Answer: You will need to rebook for the next departure to avoid our cancellation fee. You could arrange for a water taxi service from Denarau marina at your own expense. (This may be covered by certain travel insurance plans.)
  6. How much does the boat cost?
    Answer: Please refer to our pricing page.
    NOTE: Residents of Fiji:  F$40.00 one way F$80.00 return. Children: half the price.
    CONDITIONS: Local ID must be provided by all Fijian resident passangers at the check-in counter. Only cash or credit card payment is accepted. (No vouchers and non commissionable.)
  7. Is the Malolo Cat wheel chair accessible?
    Answer: Please contact reservations in advance for special arrangements.
  8. Can I pre-book and pay for my transfer direct with Leeward?
    Answer: Yes advance bookings and payment can be made at our Denarau check-in counter during operational hours.
  9. Can I take beer / wine / water with me?
    Answer: No. Please refer to our restrictions.
  10. Does Malolo Cat have seats for infants?
    Answer: Not at this time. Infants can travel on board in their own prams. Our staff will carefully assist with boarding.
  11. The bus didn’t pick us up, what do we do now?
    Answer: Most likely this occurred because your agent didn’t advise the resort reservations of your pick up point for the coach transfer. In this case please:
    A) Contact the respective resort reservations and book for the next boat and bus pick up, or:
    B) Make their own way to Denarau Marina at their own expense.
  12. Why did the bus not wait for us?
    Answer: Guests are advised to wait with their luggage at the pickup point 15 minutes prior to the scheduled pick up times. If you are not ready to board upon the arrival of the bus, it will not wait. The bus must continue on without delay to maintain its schedule for the convenience of other guests on route as well as the island guests boarding from the marina for the return run to the airport. Guests who have missed the bus may:
    A)Contact the respective resort reservations and book for the next boat and bus pick up, or:
    B) Make their own way to Denarau Marina at their own expense.
  13. I was told it’s ok to catch the 10:30 a.m. boat even though we are booked on the 2:00 p.m. departure. Is this really ok?
    Answer: Yes, that is fine, however please be advised that the price for children for the 2:00 p.m departure is different from that of the 10:30 a.m. departure. You will be required to pay additional fees.
  14. I lost or did not use my voucher. What now?
    Answer: Due to the limited time before sailing, we cordially request you pay our counter staff for your transfer. Upon arrival at the resort, please request assistance from the hotel reservations staff. Ask them to contact your agent and have them fax a copy of your vouchers or email an authorisation for Leeward to bill them for your transfers. Upon receipt of either, Leeward staff will arrange a refund in full, before you return from the island.